These Terms and Conditions explain the rules that apply to website access, account use, eligibility, identity verification, gambling activity, promotions, tournaments, loyalty features, account security and responsible use of Star City Casino.
Last updated:
These Terms and Conditions apply to the use of Star City Casino, including website navigation, account functions, pokies, Live Casino, Casino Games, sports features, promotions, tournaments, loyalty progression and VIP-related features.
Users are responsible for reviewing these terms and any additional conditions displayed for a particular game, promotion, tournament, sports market or account feature before using it.
Star City Casino is intended only for users aged 18 or over who also satisfy any additional age, location or account eligibility requirements that apply to them.
A user should not access gambling features where doing so would be unlawful or where the user does not meet the applicable eligibility requirements.
Eligibility information can be reviewed as part of account verification.
Registration should be completed using accurate and current personal information belonging to the person who will use the account.
Registration details should remain consistent with later verification and account information.
Information should not be submitted on behalf of another person or changed in an attempt to bypass eligibility, verification, responsible-gambling controls or other account restrictions.
Account functions can be restricted where identity, eligibility or ownership cannot be confirmed.
Star City Casino may request information or documents to confirm identity, age, residential details, account ownership or other information relevant to a verification review.
Verification can involve identification documents, proof of address or other records reasonably required for the review being completed.
Selected account functions can remain restricted while required verification is incomplete.
A Star City Casino account is personal and should be used only by the registered account holder.
Accounts should not be sold, transferred, shared or operated on behalf of another person.
Duplicate or linked accounts can be reviewed where there is a reasonable concern about ownership, promotional abuse, security, responsible-gambling restrictions or other irregular activity.
Users are responsible for keeping passwords and other account credentials private.
Login details should not be shared with another person or stored in a location where they can be accessed without permission.
If unfamiliar activity, credential exposure or another security concern is identified, the support options available within Star City Casino Online Casino should be used as soon as reasonably possible.
Transaction availability, limits and other account information can depend on the current account configuration and the requirements applying when the transaction is requested.
Account activity can be subject to verification, ownership checks, security procedures or other account reviews.
A method or transaction route available for ordinary account use does not automatically mean that it qualifies for every bonus, VIP promotion or other offer.
Different parts of an account balance can be subject to different conditions.
Promotional value should not automatically be treated as immediately withdrawable cash. Wagering requirements, eligible games, validity periods or other promotion rules can affect when promotional value becomes available under the applicable terms.
The current account information should be used when determining which balance or reward is available for use.
Before starting a game, users should review the rules, available selections, limits and other information displayed for the selected title.
Pokies, Live Casino and software-driven Casino Games can use different mechanics, settlement rules and game-specific features.
Once a valid round has been accepted, the result is determined according to the rules of the selected game.
Pokies can use paylines, ways-to-win structures, changing reels, Free Spins, Wild symbols, multipliers, respins, collected symbols and other game-specific mechanics.
Feature behaviour can differ substantially between titles. The paytable and information panel inside the selected game should be treated as the current reference for that title.
The name or visual theme of a pokie does not replace the rules displayed inside the active game version.
Live Casino games operate through streamed tables or studio environments and can follow a shared betting window.
Table limits, available actions, language, speed and other room-specific settings can differ between live tables.
Users should review the active table information before making a selection because a live round may continue when the betting period closes.
Software-driven games such as roulette, blackjack, baccarat, poker-style titles, dice games and instant formats resolve the round through the game software rather than through a streamed dealer.
Available actions and settlement rules can differ between versions of the same familiar casino format.
Users should rely on the active rules and information displayed inside the selected Star City Casino game.
Sports features can present different market types depending on the event, sport and period being considered.
A market may refer to the final result, a handicap, total goals or points, a player performance, an individual round, set, quarter or another event-specific outcome.
The named event, market description, settlement period and displayed conditions should be reviewed together before a sports selection is confirmed.
Each Star City Casino promotion can have its own qualifying deposit, activation method, wagering requirement, eligible games, maximum value, Free Spins conditions and validity period.
Users should review the active promotion before completing any action intended to qualify for that offer.
A headline bonus amount describes the published potential or maximum promotional value and does not mean that every participant automatically receives the maximum amount.
A welcome package can be divided across several qualifying stages rather than credited as one single reward.
Each stage can use a different match percentage, maximum bonus amount, Free Spins allocation or qualifying requirement.
Completing one stage does not mean that all later stages are automatically active. The current promotion should be reviewed before each qualifying step.
Free Spins can be connected with a welcome stage, recurring promotion, loyalty reward, tournament prize or another account offer.
Their availability can depend on eligible games, activation requirements, validity periods and other promotion-specific conditions.
Free Spins included in a larger package can be distributed across separate stages rather than credited as one single block.
Star City Casino tournaments can use different qualification requirements, scoring systems, participating games, event periods and prize structures.
A leaderboard position displayed while an event is active should not automatically be treated as a final result.
Final standings can be confirmed after the tournament closes and applicable qualification, scoring or account checks have been completed.
Some tournaments can require a minimum number of qualifying rounds, a minimum stake, real-money play or participation in selected games before prize eligibility is established.
Scoring can also differ between events. A tournament may use multiplier-based scoring, highest qualifying results or another formula defined by the active event.
Users should review qualification rules and scoring rules together before relying on a visible leaderboard position.
Loyalty progression can depend on eligible account activity, points, rank thresholds and other program conditions.
Published rank rewards, Free Spins, bonus amounts or Comp Point exchange features can differ according to the current loyalty level.
Loyalty progress should be reviewed through the active account profile and should not be treated as guaranteeing a particular reward before the required rank conditions are completed.
Cashback, high-value deposit offers and other VIP-related rewards can operate separately from the main welcome package.
Cashback can be calculated from eligible previous activity, while a deposit-related VIP offer can depend on a new qualifying action.
The current account offer should be reviewed before relying on a particular reward percentage, maximum value or qualification route.
Star City Casino may be accessed through compatible desktop, tablet and mobile browsers.
Using another device does not create a separate account or separate promotion conditions. The same account rules, verification requirements and applicable restrictions continue to apply.
Users remain responsible for protecting account access on every device used to sign in.
Star City Casino should not be used for fraud, unauthorised account sharing, promotion abuse, manipulation of account features, deliberate exploitation of technical errors or other activity intended to obtain an unfair advantage.
Attempts to interfere with website operation, circumvent account restrictions or deliberately misuse account features can trigger a security review.
Affected bonuses, rewards, tournament positions or account functions can be restricted while relevant activity is reviewed.
Star City Casino aims to present website, game, promotional and account information accurately, but technical faults, delayed information or display errors can occur.
An obvious technical error should not be treated as creating a guaranteed entitlement where the displayed information clearly does not reflect the intended game, promotion, tournament, account or reward conditions.
Technical issues can be reviewed using the account and support information relevant to the affected activity.
Star City Casino may review account or technical activity where there is a reasonable concern about unauthorised access, account misuse, identity inconsistencies or unusual behaviour.
A review can require additional information before an affected account function is restored or completed.
Star City Casino is intended for entertainment. Gambling should not be treated as guaranteed income or as a method for recovering previous financial losses.
Users should set personal limits, avoid chasing losses and use available account restrictions whenever gambling becomes difficult to control.
Additional information about limits, cooling-off, self-exclusion and warning signs is provided in the Star City Casino Responsible Gambling page.
Selected account functions can be restricted while verification, security, responsible-gambling controls or suspected terms violations are reviewed.
The type and duration of a restriction can depend on the reason for the review and the information required before the relevant account function can be restored.
A user who no longer wishes to use Star City Casino can request account closure through the account or support options available at that time.
Account closure does not necessarily remove information that must continue to be retained for security, fraud prevention, dispute resolution or other legitimate record-keeping purposes.
A user seeking a gambling-related restriction rather than ordinary account closure should use the responsible-gambling controls available for cooling-off or self-exclusion.
Personal information connected with Star City Casino is handled according to the Privacy Policy and the account processes relevant to the feature being used.
Information about cookies and similar website technologies is provided separately in the Star City Casino Cookies Policy.
Star City Casino may update these Terms and Conditions when website functions, account processes, security requirements, promotional structures or operational practices change.
The current version is identified by the update date displayed at the top of this page.
Continued use of Star City Casino after an updated version takes effect is subject to the terms applicable at that time.
Questions about these Terms and Conditions or an account-specific requirement can be raised through the support options available within Star City Casino Online Casino.
Where a question concerns a promotion, tournament, loyalty reward, VIP offer or account review, sufficient non-sensitive account information may be required to identify the relevant activity.
