Information Covered by This Policy
This Privacy Policy applies to information connected with the
Star City Casino website and the use of available account
features.
It covers information supplied directly by a visitor or account
holder as well as technical, transactional and account-related
information created through the use of Star City Casino Online
Casino.
Personal information can include data that identifies a person
directly or information that can reasonably be connected with
a particular account, transaction, device or browsing session.
Information You Provide
Information provided directly to Star City Casino can include
registration details such as name, date of birth, residential
information, telephone details and other information required
to create or maintain an account.
Additional information may be requested when account details
are updated, verification is completed, protected account
functions are used or a security review requires further
confirmation.
Account information should remain accurate and should relate
to the genuine person using the account.
Identity and Verification Information
Star City Casino may request information or documents to
confirm identity, legal age, residential details, account
ownership or other information relevant to a verification
review.
Verification material can include identification documents,
proof of address or other records reasonably required for the
review being completed.
Information provided during verification should be consistent
with the details already associated with the account.
Transaction Information
Information connected with account transactions may be recorded
so requested activity can be processed and an appropriate
transaction history can be maintained.
Transaction records can include value, currency, date, time,
status and other information required to identify or reconcile
an account transaction.
This information can also become relevant where an activity is
delayed, disputed, reversed or subject to additional account
review.
Casino, Sports and Promotional Activity
Star City Casino may record information connected with pokies,
Live Casino, Casino Games, sports features, bonuses, tournaments,
loyalty progression, VIP rewards and other account-based
functions.
This information can be required to operate account features,
determine qualifying activity, apply promotional conditions,
calculate rewards, maintain tournament or loyalty progress,
resolve disputes and keep appropriate account records.
Activity information can also support security reviews where
behaviour appears inconsistent with normal account use.
Technical Information
Technical information can be generated when the Star City
Casino website is accessed. This may include IP address,
browser type, operating system, device characteristics,
language settings, access times, page activity and technical
error information.
Technical records can support website operation,
troubleshooting, performance analysis, session continuity and
the detection of unusual access patterns.
How Personal Information May Be Used
Personal information may be used to create and maintain an
account, provide website functionality, manage verification
and operate casino-related account features.
Information can also be used to administer bonuses,
tournaments, loyalty progression and rewards, maintain
transaction history, respond to support-related requests and
improve account security.
Where appropriate, information may also support fraud
prevention, record keeping, dispute resolution and other
legitimate operational requirements.
Account Security and Fraud Prevention
Star City Casino may review account, transaction and technical
information where activity appears unusual, inconsistent or
potentially unauthorised.
A review can involve comparing recent activity with account
details, transaction information or previous access patterns.
Where additional confirmation is required, selected account
functions can be restricted while the information needed to
complete the review is obtained.
Additional Account and Source-of-Funds Reviews
Some account activity can require verification beyond the
information supplied during initial registration.
Star City Casino may request documents or explanations relating
to account ownership, transaction history or source of funds
where additional review is reasonably required.
Information supplied for this purpose should remain accurate
and consistent with the account activity being reviewed.
Information Used to Support Website Services
Technical and operational services can be used to support
website infrastructure, verification, security, data storage,
performance and other functions required for Star City Casino
to operate.
Information used for these functions should be limited to what
is reasonably necessary for the relevant service or operational
requirement.
Legal and Regulatory Disclosure
Personal information can be disclosed where a valid legal
requirement applies, where a lawful request must be answered
or where information is needed to protect legal rights or
investigate suspected fraud.
Information may also become relevant to a lawful regulatory,
compliance or enforcement process where disclosure is required.
Any information disclosed should be limited to what is
reasonably necessary for the relevant legal purpose.
International Processing
Website infrastructure and technical services can operate
across different locations. As a result, personal information
may be processed or stored outside the country in which a
visitor is located.
Where information is processed across jurisdictions,
reasonable technical, contractual or organisational safeguards
should be used where appropriate to protect the information
involved.
How Long Information May Be Retained
Personal information may be retained for as long as reasonably
required for account administration, transaction records,
verification, security, fraud prevention, dispute resolution
and applicable record keeping.
Different types of information can require different retention
periods because the purpose of an identity record is not the
same as the purpose of a technical session record.
Information should not be retained indefinitely where it is no
longer required for a legitimate operational, security or legal
purpose.
Security Measures
Technical and organisational measures can be used to protect
personal information against unauthorised access, accidental
loss, misuse, alteration or inappropriate disclosure.
Security measures can include protected systems, access
controls, monitoring, encryption and other processes appropriate
to the information being handled.
No online environment can guarantee absolute security. Users
should also protect their own account by using a strong unique
password, keeping login credentials private and signing out
after using a shared device.
Privacy Choices and Rights
Depending on the privacy rules applicable to a particular user,
available rights can include requesting access to personal
information or asking for inaccurate information to be corrected.
Other rights may relate to restriction, objection, portability,
deletion or information about how personal data is being
processed where those rights apply.
Some information may still need to be retained where continuing
retention is required for transaction, security, dispute,
account or legal purposes.
Keeping Account Information Accurate
Star City Casino account information should remain accurate
and current throughout the life of the account.
Outdated contact details, residential information or
inconsistent account records can make verification more
difficult and complicate attempts to confirm account ownership.
Where information cannot be updated directly through the
available account interface, the support options inside
Star City Casino Online Casino should be used.
Cookies and Similar Technologies
Star City Casino may use cookies and related technologies for
website operation, session continuity, remembered preferences,
security and performance measurement.
More detailed information about these technologies and the
choices available through browser controls is provided in the
Star City Casino Cookies Policy.
Promotional Communications
Where promotional communications are available, account
contact information may be used to provide information about
bonuses, tournaments, loyalty rewards, VIP offers or other
relevant Star City Casino features.
Optional promotional communications should follow the
preference controls available for the account. Where a user
no longer wants optional promotional messages, the available
account controls should be used.
Privacy and Adult Eligibility
Star City Casino is intended for eligible adults aged 18 or
over and for users who satisfy any additional age or legal
eligibility requirements applicable to their location.
Age information can be reviewed as part of account verification.
Where an account holder does not meet the applicable eligibility
requirements, account access can be restricted.
Changes to This Privacy Policy
Star City Casino may update this Privacy Policy when website
functions, account processes, security practices or privacy
requirements change.
The current version is identified by the update date displayed
at the top of this page.
Visitors should review the policy again when material changes
to privacy or account information practices are introduced.
Privacy Questions and Requests
Questions about personal information, account privacy or a
privacy-related request can be raised through the support
options available within Star City Casino Online Casino.
Additional information may be required before protected account
information is disclosed or changed so that the request can be
connected with the correct person and account.
